Thing 2 Web 2.0

Setting up this blog to participate in 23 Things has really taken me out of my comfort zone, so I guess it is a good exercise. Thanks to Meg for all her help in getting me up and running.

The articles for Step 2 were thought provoking. HCL has been doing enough web 2 stuff, that I can really see how much people love it. Bookspace is such a great interactive site and it's fun to see what folks have to say about what they read. I do IM Ref and that is also interesting. One man who was in the library asked me if there was a way that he could IM ref staff from the library's computers. I told him he could use the IM Ref, but there was no way to know where that librarian was. He seemed disappointed when I told him that he'd still have to walk over to talk to us. I can see that many people would rather communicate via computer than in person or phone. I get that this is changing the way we need to do customer service. So, I'll struggle on with the other 21 Things left to go. Thanks for the challenge.